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Waveny Announces Toll-Free "Waveny Cares Helpline"

Posted on November 7, 2013

Waveny-855Waveny LifeCare Network has launched a toll-free number to assist older adults, caregivers, families and anyone else who may require professional guidance or assistance with eldercare issues. The “Waveny Cares Helpline” (1-855-WAVENY-1) was introduced by the not-for-profit organization to field and answer general questions about senior care options, in addition to helping callers navigate local community-based services and resources. The helpline is not designed to handle medical emergency situations.

“This is a mission-driven service that we’re proud to offer the community,” said Waveny’s Chief Executive Officer, Bill Piper. “We are committed to developing innovative and helpful resources like the Waveny Cares Helpline that deliver upon our mission, provide education, and utilize our professional staff’s far-ranging depth and breadth of knowledge.”

A dedicated line managed by Waveny’s main office staff, the new toll-free number is designed to deliver answers to callers within 24 hours. “We listen carefully, determine the issue, and direct the question to the most appropriate manager or staff member for prompt follow-up,” said Piper. “We have a stellar and deeply knowledgeable team here at Waveny, capable of helping a lot of people.”

To call Waveny’s new helpline, dial 1-855-WAVENY-1, or 1-855-928-3691 at any time.

Waveny LifeCare Network provides a comprehensive continuum of care – now including skilled Home Healthcare –  to serve the growing needs of older adults from all areas. Waveny is a not-for-profit organization that offers independent living at The Inn, assisted living for people with Alzheimer’s and memory loss at The Village, and skilled nursing at Waveny Care Center. It also includes the Brown Geriatric Evaluation Clinic, a Geriatric Care Management team that provides 24-hour coverage, an Adult Day Program that offers flexible hours and transportation five days a week, inpatient and outpatient Rehabilitation Services, and respite programs at both The Village and Care Center. For information call (203) 594-5200 or visit www.waveny.org.